WebOps Specialist

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

At SonderMind, we’re transforming mental health care by making it more accessible, personalized, and effective. Our digital experience is a critical piece of how people discover, learn, and engage with SonderMind. As the WebOps Specialist, you will play a hands-on role in ensuring SonderMind’s marketing web properties run smoothly, efficiently, and at scale. Reporting to Director, Performance Marketing, you’ll serve as the bridge between marketing and technical teams, owning CMS governance, sprint workflows, and quality control. This role is perfect for someone who thrives at the intersection of operations, technology, and marketing. You’ll be a critical driver of our goal to deliver seamless, reliable, and brand-consistent web experiences to our clients, providers, and the broader marketplace ecosystem.

• Act as a bridge between marketing and technical teams to ensure requests are scoped accurately and delivered efficiently.
• Manage day-to-day CMS operations, including new page creation, module updates, copy changes, and publishing oversight.
• Serve as CMS administrator, troubleshooting publishing issues and coordinating QA for staging and production environments.
• Facilitate the workflow for web build requests, routing tickets to appropriate teams and tracking progress to completion.
• Maintain technical hygiene across web properties by running proactive QA checks, monitoring code integrity, fixing broken links, and etc.
• Support experimentation and analytics initiatives by ensuring proper test setup and event tracking.
• Collaborate with cross-functional stakeholders to ensure all updates meet brand, accessibility, and performance standards.

• Within the first 3–6 months, you’ll establish clear CMS governance processes and streamline request workflows to improve speed and efficiency of web updates.
• Success includes maintaining a high-quality, error-free user experience across SonderMind’s marketing web properties.
• You’ll ensure experimentation and analytics initiatives are set up properly, enabling the marketing team to make informed, data-driven decisions.
• Long-term success will be measured by the scalability and reliability of SonderMind’s web operations, helping the business launch campaigns, rapid testing, and updates quickly without compromising quality.

• 4+ years of experience in web operations, website management, or a related role.
• Hands-on experience with CMS and familiarity with HTML/CSS.
• Strong understanding of web QA processes, accessibility standards, and performance best practices.
• Comfortable with sprint-based workflows and ticketing systems (e.g., Jira, Asana).
• Experience supporting analytics and experimentation tools, and leading A/B implementation with a high standard of excellence.
• Detail-oriented with strong organizational and project management skills.
• Bachelor’s degree in Marketing, Communications, Information Systems, or related field preferred.

The anticipated salary range for this role is $88,000 - $100,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position may is eligible to participate in our equity program. 

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

This position will be an ongoing recruitment process and will be open until filled.

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.