Related skills
groovy java docker linux networking📋 Description
- Debug and troubleshoot incidents with Sonatype products and solutions
- Replicate customer issues
- Summarize and escalate customer experiences to management
- Respond to customer inquiries via support cases, email, chat, and phone
- Provide day-to-day guidance and mentorship to junior support engineers
- Lead team meetings and training; coordinate with Eng/Prod/CS to resolve issues
🎯 Requirements
- 2+ years experience supporting enterprise software solutions
- Familiarity with the Java programming language
- Passion for providing the best support experience possible
- Exceptional communication skills (written and verbal)
- Familiarity with Linux command-line tools
- Experience with networking (Sockets, HTTP, LDAP, proxies, SSL)
🎁 Benefits
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
- Equal-opportunity employer
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