Providing technical troubleshooting support to customers via email and live chat.
Troubleshoot and diagnose issues in our software, escalating when needed.
Act as SME on our software, guiding customers and internal teams.
Maintain and improve FAQs and Knowledge Base with product updates.
Maintain/update customer account configurations.
Share customer feedback with Product to improve the experience.

🎯 Requirements

Customer support experience in SaaS/B2B.
Curiosity and desire to learn; comfortable in high-growth, ambiguous environments.
Strong communication; explain complex tech across teams.
Tech-savvy; quick to learn; strong problem-solving.

🎁 Benefits

Salary: £30,000-35,000
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Fully remote and flexible working
35 days annual leave (25 days standard plus 10 flexible days)
Extra day of leave for every year of service
Pension contributions matched up to 5%

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