Related skills
customer success saas project management onboarding erp📋 Description
- Lead onboarding for new enterprise customers and configure the product to solve their problems.
- Lead end-to-end implementation for new enterprise customers and build their processes from scratch.
- Lead training and Q&A sessions with customers and key stakeholders to empower product usage without ongoing help from Zip.
- Proactive project management across many customers for onboarding requirements and tasks.
- Delegate and oversee project activities to supporting solutions and technical consultants.
- Collaborate with product and engineering to decide which requests to support and set expectations.
🎯 Requirements
- 6+ years’ experience in Procurement/Sourcing Manager, ERP/P2P Systems, or managing key B2B SaaS relationships.
- Experience leading enterprise-wide P2P or ERP implementations (global preferred).
- Fantastic communication skills
- Extreme attention to detail and highly proactive
- Experience working with product and engineering teams
- Comfortable with software configuration (not necessarily technical skills)
🎁 Benefits
- Start-up equity
- Health, vision & dental coverage
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
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