Related skills
javascript html java saas python📋 Description
- Collect issues and manage technical escalations to product/feature teams.
- Answer technical questions and define solutions for obstacles.
- Ensure correct functioning and interoperability of Doctolib and Vettore.
- Interact with sales, customer support, and dev teams to improve the product.
- Document field knowledge to create a shared resource for the team.
- Collect feedback from teams and clients to inform product decisions.
🎯 Requirements
- 2–4 years in technical support handling client issues.
- Degree in Software Engineering, Computer Science, or STEM.
- Fluent Italian (written and spoken) and good English.
- Familiar with structured product testing and delivery processes.
- Bug tracking experience and lifecycle management; Agile in enterprise environments.
- Coding experience in Java, HTML, C#, JavaScript, or Python.
🎁 Benefits
- Supplementary health insurance, with family members option.
- Public transport reimbursement.
- Hybrid work policy: three days in office, two remote days.
- Electronic meal vouchers and in-office meals.
- Flexibility Days: 10 remote days per year.
- DoctoGrowth long-term incentive plan.
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