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crm technical support saas qa cross-functional collaboration📋 Description
- Integral to product launch and support processes.
- Collaborate with clients, support engineers, and customer success managers.
- Develop and maintain launch tools and internal launch settings.
- Understand product functionalities in-depth and provide training.
- Escalation support and troubleshooting guidance.
- Support post-launch issue resolution and knowledge transfer.
🎯 Requirements
- 3+ years as Solutions Engineer at a SaaS company.
- Willingness to travel up to 20%.
- Strong understanding of product development and launch processes.
- Excellent problem-solving and troubleshooting skills.
- Experience with CRM tools and support ticketing systems.
- Ability to work independently and in a team; strong communication.
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Unlimited vacation and paid holidays
🚚 Relocation support
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