Solutions Engineer I

📋 Description

• Onboard customers and ensure seamless deployment.
• Guide SIM provisioning, device configuration, and connectivity setup.
• Diagnose SIM, device, and network connectivity issues with internal teams.
• Own Level 2 (L2) support escalations with clear customer communication.
• Collaborate with customers to scope, debug, and resolve deployment challenges.
• Align technical solutions with customer use cases and requirements.

🎯 Requirements

• Solid understanding of cellular networks, IoT, RATs, TCP/IP, UDP, MQTT.
• 2+ years in a customer-facing technical role.
• Experience with Python or Ruby, SQL, and REST APIs.
• Strong written and verbal communication for non-technical audiences.
• Customer-centric focus on solving problems and delivering value.
• Quick learner, adaptable to new technologies.

🎁 Benefits

• Health coverage for employees, plus generous PTO and mental health days.
• Remote work stipend: $1,000 hiring bonus and $250/month.
• Life and disability insurance, 401(k), and development fund after one year.
• Inclusive, equal-opportunity employer with supportive culture.