Related skills
hubspot json javascript sql python📋 Description
- Provide timely technical support via phone, email, chat, and remote sessions.
- Answer inbound calls during scheduled hours in a coverage-based model.
- Handle urgent requests and real-time issue resolution in a coverage team.
- Support a distributed customer base across Canada and US time zones.
- Investigate, troubleshoot, and resolve complex product issues.
- Collaborate with Product, Engineering, and Customer Success to escalate defects.
🎯 Requirements
- 1+ years in technical support, solutions engineering, or similar role.
- Strong troubleshooting and problem-solving skills.
- Self-starter, independent and proactive.
- Experience with SaaS platforms, web apps, APIs, or enterprise software.
- Working knowledge of SQL, APIs, JSON, and basic scripting (Python/JavaScript).
- Familiarity with CRM/ticketing platforms like HubSpot, Zendesk, or Linear.
🎁 Benefits
- Competitive compensation package, including equity
- Flexible PTO
- Health, dental, and vision benefits
- 401(k) plan
- Fully Paid Group Insurance (Canada)
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