Related skills
salesforce security networking project management customer-facing📋 Description
- Oversee deployment planning, adoption, and issue resolution for customers
- Establish formal governance with the client
- Lead stakeholder meetings; log actions and provide monthly internal reports
- Deliver ongoing product education and training sessions
- Set success criteria and manage actions to keep projects on track
- Troubleshoot issues and escalate for timely resolution
- Act as customer advocate and relay feedback to PM/Engineering
🎯 Requirements
- 3+ years in on-site or remote customer-facing role
- Strong project management skills
- Ability to handle conflicting priorities
- Knowledge of hosted apps, security, telephony, and networking
- Coordinating across internal teams to solve complex problems
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical and problem solving abilities
- Proficiency with MS Office Suite and Salesforce
🎁 Benefits
- Healthcare, dental, and mental health benefits
- Parental planning and disability income protection
- Life and AD&D insurance
- 401(k) plan with company match
- Paid time off and fitness reimbursement
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