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javascript nlp docker aws python📋 Description
- Own post-sales engagements, provide direct technical guidance.
- Lead resolution of complex customer issues.
- Design and implement improvements to support processes.
- Create automated solutions and self-service tools for common challenges.
- Analyze ticket patterns to identify product improvements.
- Develop docs and guides to enable self-solving.
🎯 Requirements
- 3+ years in technical support or solutions engineering.
- Strong software engineering background with Python, JavaScript/TypeScript, or C/C++.
- Experience developing automation solutions and improving technical processes.
- Proven ability to troubleshoot complex production issues.
- Excellent written and verbal communication.
🎁 Benefits
- Medical, dental, vision benefits.
- Annual wellness stipend.
- Mental health support.
- Unlimited PTO.
- Generous paid parental leave.
- 401(k) with company match.
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