Solutions Architect (Delivery)

📋 Description

• Lead post-sales technical implementation conversations with merchants to map integration needs.
• Own the technical onboarding from kickoff to go-live with Eng/Product to close gaps.
• Establish and maintain technical onboarding docs — architecture, API inventories, and specs.
• Build a library of reusable integration assets—templates, guides, onboarding playbooks.
• Lead investigations and resolutions of complex post-onboarding issues with Eng/Support.
• Own pre-launch QA—sandbox testing and end-to-end validation of integrations.
• Identify and champion AI and automation opportunities to improve efficiency.

🎯 Requirements

• 4-7 years in a customer-facing technical role (Solutions Architect/Consultant).
• Proven track record leading clients through complex technical implementations.
• Translate complex concepts for technical and non-technical audiences, incl. execs.
• Hands-on with mid-market and enterprise merchants; manage multiple accounts.
• Strong web tech knowledge; RESTful API design/troubleshooting; JS/HTML/CSS.
• Hands-on with integration patterns (APIs, file-based, event-driven, webhooks) and guidance.
• Proactive, ownership-driven; drive end-to-end solutions and advocate for client/business.
• Proficiency with Postman or similar API testing/debugging tools.

🎁 Benefits

• Great team in a collaborative environment.
• Competitive salary with medical and dental benefits.
• Stock in an early-stage startup.
• Flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.