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customer support javascript sql apis system integrations📋 Description
- Lead customer implementations from onboarding to deployment
- Troubleshoot client issues; support Rain platform integrations
- Guide customers through Rain API capabilities
- Collaborate with product/engineering to influence roadmap
- Bridge customer needs to engineering solutions; escalate fixes
🎯 Requirements
- 4+ years in system integrations
- Bachelor's degree in Engineering, Business, CS, IT, or related field
- Strong problem-solving and customer focus
- Strong communication for technical and non-technical audiences
- Hands-on experience with JavaScript and SQL
- Fluent in Mandarin
🎁 Benefits
- Unlimited time off; minimum 10 days off per year
- Flexible working; work from home or in office; home-office stipend
- Comprehensive benefits: health, dental, vision, and company-subsidized life insurance
- 401(k) with 4% company match
- Equity option for all Rainmakers
- Rain Cards and health & wellness spending for eligible expenses
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