Related skills
voip g-suite sip webrtc ucaas📋 Description
- Design and configure contact center call flows with integrations and reporting
- Collaborate with clients to tailor Dialpad solutions for call handling and analytics
- Provision and configure desk phones; provide best practices
- Lead deployment efforts, overseeing design, integrations, configurations
- Troubleshoot issues and report bugs during deployments
- Analyze and refine workflows to improve efficiency
- Perform risk analysis and change management for on-time delivery
- Conduct video conferencing sessions to guide clients
🎯 Requirements
- Strong knowledge of cloud communications platforms (G-Suite, Office 365)
- Experience with Business VoIP telephony (On-Premise or SaaS)
- VoIP codecs and technologies (G.711, G.729, G.722, OPUS, WebRTC, SIP)
- Network infrastructure and WAN tech (Firewalls, Routers, SD-WAN)
- CCaaS and UCaaS implementations
- Software integrations for enterprise service delivery
🎁 Benefits
- Competitive benefits and training programs
- Inclusive offices and collaborative culture
- Great Place to Work certified employer
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