Solutions Architect

📋 Description

• Be a Trusted Advisor; engage with customers’ technical leaders to deliver solutions and training.
• Link business processes with technical solutions to drive outcomes.
• Execute delivery to finish projects on time and on budget.
• Troubleshoot key customer implementation issues and drive resolution.
• Prototype and catalog new solutions to fit business pain points.
• Consult on architecture, indexing, searching, and UI best practices.
• Expand relationship and product usage within the enterprise segment.
• Engage in customer calls and on-site visits to inform product roadmaps for future partnership growth.
• Prepare detailed action plans, roadmaps, prototypes, and final recommendations.
• Collaborate with Success and Engagement teams to define goals and deliverables.
• Create and increase reusability of solutions content, tooling, and internal projects.
• Build tooling and collateral to scale customer engagement.
• Inform and evolve product ecosystem by listening to customer needs.
• Work with Engineering to track and resolve feature requests and bugs.
• Meet with Product to stay informed on ecosystem changes and share with customers.

🎯 Requirements

• 5+ years experience in customer-facing, deeply technical, consultative roles
• Ability to explain complex tech to a broad audience of tech and business stakeholders
• Experience implementing or optimizing Search & Discovery experiences, ideally in ecommerce
• Proficient in data modeling including flattening relational data
• Proficient in JavaScript/HTML/CSS for the front-end
• Proficient in a backend framework (Node, Rails, Django, etc.)

🎁 Benefits

• Flexible workplace model with remote or hybrid options
• Global offices in Paris, NYC, London, Sydney, Bucharest
• Autonomy, diversity, and collaboration
• Inclusive, respectful workplace culture
• Opportunities for learning and growth
• Supportive work-life balance