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nlp azure docker aws python📋 Description
- Own post-sales engagements, delivering direct technical guidance
- Lead resolution of complex customer issues
- Design and implement improvements to support processes
- Build automated solutions and self-service tools
- Analyze ticket patterns to drive product improvements
- Create technical docs and best practices for self-resolution
🎯 Requirements
- 3+ years in technical support, solutions engineering, or similar
- Strong software engineering with Python/JavaScript/TypeScript, or similar languages
- Experience developing automation solutions
- Proven ability to troubleshoot complex production issues
- Excellent written and verbal communication
- Experience with API-first products and developer tools
🎁 Benefits
- Medical, dental, vision benefits
- Unlimited PTO
- Generous paid parental leave
- 401(k) with company match
- Annual wellness stipend
- Mental health support
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