Related skills
javascript sql rest xml oauth📋 Description
- Understand product/process impacts on functionality and capacity.
- Troubleshoot and resolve complex tech and integration issues.
- Collaborate across teams to manage escalations and resolve cases.
- Document user problems per SOP to prevent reoccurrence.
- Stay current on features and tools to upskill peers.
- Work 8am-8pm EST weekdays; occasional weekends/on-call.
🎯 Requirements
- 1-2 years SaaS support experience; IT degree preferred.
- Data analysis or QA experience.
- Experience supporting APIs, OAuth, OpenID, SOAP, REST, JavaScript, SQL, HL7, XML.
- Strong communication and relationship management.
- Multi-task and manage customer expectations in fast-paced env.
- Experience with monitoring/diagnostic tools (AppDynamics, New Relic, DataDog) is a plus.
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Programs and Resources
- Parental & Caregiver Leaves
- Continuous Development Support Program
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