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crm technical support ai api helpdesk📋 Description
- Provide timely, world-class customer support to users via multiple channels
- Manage support cases by prioritizing severity and routing as needed
- Take ownership and follow up on open, unresolved cases
- Build strong client relationships via timely follow-ups
- Maintain knowledge articles for the support portal
- Maintain records of daily communications and actions in CRM
🎯 Requirements
- MDS 3.0 Expertise
- MDS Coordinator Experience
- Degree or IT-related post-secondary preferred
- Experience in technical support is an asset
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
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