Related skills
customer support cloud help desk log analysis healthcare it📋 Description
- Provide world-class customer support for PPC app.
- Understand cloud-based software to support long-term care workflows.
- Resolve simple to moderately complex tech issues via logs and research.
- Collaborate cross-functionally to deliver customer resolutions.
- Use and update the knowledge base as needed.
- Document issues via phone, email, chat, and web portal.
🎯 Requirements
- Understand business processes in long-term care/medical facilities.
- Strong problem-solving skills.
- Excellent written and oral communication.
- Multi-task, prioritize, manage customer expectations.
- Quick learner with software/tech aptitude.
- Familiarity with PointClickCare software is a plus.
🎁 Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
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