Solutions Analyst - Financial

📋 Description

• Provide exceptional customer experience for cloud healthcare solutions.
• Prioritize tasks and resolve customer problems via phone, email, chat or remote sessions.
• Troubleshoot simple to moderate system issues with customers.
• Understand admin workflows for long-term care facilities.
• Collaborate with other departments to resolve issues.
• Stay current with product releases and AI tools relevant to healthcare SaaS.

🎯 Requirements

• Degree in Healthcare/IT/Engineering/Business Solutions (preferred, not required)
• Excellent interpersonal, customer support, and problem-solving skills
• Multi-task, prioritize, and manage customer expectations in fast-paced environments
• Strong communication, relationship management, and documentation skills
• High computer literacy and fast typing skills
• Experience providing web-based application software support

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support