Client Support: Respond to technical questions via phone and email, ensuring timely resolutions.
Escalation Management: Document escalations with proper procedures.
Cross-Team Collaboration: Partner with internal departments to resolve complex cases.
System Updates: Maintain Smartsheets and tracking systems for accuracy.
Order Processing: Manage add-ons and service requests, verifying requirements.
Hardware Verification: Confirm hardware configurations and site locations before handoffs.

🎯 Requirements

Strong communication and problem-solving skills.
Troubleshooting with hardware and software experience.
Ability to coordinate with multiple teams and clients.
Experience with Smartsheets or similar tools.
Documenting cases and following escalation procedures.
Customer-focused with attention to detail.

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