Related skills
crm technical support saas qa cross-functional teams📋 Description
- Conduct discovery sessions with new clients to understand requirements
- Represent Support Engineers within your product area, ensuring alignment
- Develop roadmaps for self-serve launch tools and QA processes
- Provide in-depth technical support and product demonstrations
- Guide Customer Success Managers through product implementations and training
- Provide post-launch troubleshooting and issue resolution
🎯 Requirements
- 3+ years of experience as a Solutions Engineer at a SaaS company
- Willingness to travel up to 20% for client engagement
- Strong understanding of product development and launch processes
- Excellent problem-solving and troubleshooting skills
- Experience with CRM tools and support-ticketing systems
- Willing to work in person at our office 4-5 days per week
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness and home services stipend to cover expenses
- Collaborative in-office environment with meals covered
- Unlimited vacation and paid holidays
- Relocation packages provided
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