Provide exceptional verbal and written customer interactions for key accounts.
Solve complex technical problems and clearly communicate solutions; be Appian expert.
Collaborate with customers to improve platform availability, performance, and security.
Interest in data analytics.
Flexibility to provide after-hours support (rotation every 10-15 weeks).

🎯 Requirements

Bachelor's degree in Engineering, IT, CS, or similar.
Bilingual in Japanese and English.
Programming / scripting experience (e.g. Java, Perl, Ruby, C#, PHP)
RDBMS platforms (e.g. MySQL, Oracle, SQL Server)
Systems administration (Linux, Windows)

🎁 Benefits

Onboarding with dept-specific training and mentorship.
Appian University, MBA program, and courses for growth.
Leadership program and tuition reimbursement for education.
Affinity groups for community and networking.
Comprehensive benefits: health, EAP, ESPP, retirement, wellness dollars.

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