Solution Engineer

📋 Description

• Deliver an exceptional pre-sales customer experience by providing technical expertise, outlining value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how ChatGPT and the OpenAI API can meet business needs; build and present demos, scope use cases, recommend architecture patterns, and provide in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources such as a trust portal, and escalating complex requirements to the appropriate teams.

🎯 Requirements

• Have 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
• Have full professional fluency in both French and English.
• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Have industry experience in programming languages like Python or Javascript and working with REST APIs.
• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

🎁 Benefits

• Hybrid work model with 3 days in the Paris office per week.
• Relocation assistance for new employees.