Related skills
voip sip webrtc ucaas ccaas📋 Description
- Design and configure contact center call flows with integrations.
- Collaborate with clients to tailor Dialpad for call handling and analytics.
- Provision and configure desk phones; provide best practices.
- Lead deployment efforts: call flow design, integrations, configurations.
- Troubleshoot issues and report bugs to ensure smooth deployments.
- Analyze and refine workflows; identify improvements for efficiency.
🎯 Requirements
- Strong knowledge of cloud communications platforms (G-Suite, Office 365).
- Experience with VoIP telephony (on-prem or SaaS).
- VoIP codecs/tech: G.711, G.729, G.722, OPUS; WebRTC; SIP.
- Network infra: Firewalls, routers, switches, wireless; WAN: MPLS, VPLS, SD-WAN.
- Data center tech: public and private clouds.
- CCaaS and UCaaS implementation track record.
🎁 Benefits
- Competitive benefits and robust training program.
- Inclusive offices and Great Place to Work-certified culture.
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