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Location
Type
Full time
Salary
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Related skills
slack salesforce python jira confluence📋 Description
- Manage software tickets: gather details, prioritize, and track progress
- Escalate urgent issues to appropriate resources
- Collaborate with client teams and IS staff to support custom software systems
- Contribute to runbooks and knowledge articles for solutions
- Respond to support tasks with timely solutions
- Report to Software Support Manager
🎯 Requirements
- Bachelor's degree preferred but not required
- 1 year software technical support experience
- Strong verbal and written communication
- Python scripting a plus
- Jira, Confluence, Slack, Salesforce, and SharePoint a plus
- SOC 2 knowledge a plus
🎁 Benefits
- Medical, dental, and vision insurance
- Pre-tax contribution plans
- Employee Stock Ownership Plan (ESOP)
- Retirement package
- Flexible/hybrid work options
- Remote-friendly with multiple offices
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