Related skills
salesforce networking jira splunk power bi📋 Description
- Act as main tech liaison for agencies; diagnose and resolve issues.
- Design, configure, test, and implement software deployments.
- Respond to critical issues; crisis management to restore operations.
- Represent agency needs; influence product development.
- Guide change management; optimize software adoption.
- Build dashboards and manage data integrations with Power BI/SQL.
🎯 Requirements
- Bachelor’s degree in business administration, computer science, or related field, or equivalent experience.
- 4+ years in technical account management or similar customer-facing role.
- Deploying SaaS solutions; configuring, testing, and troubleshooting complex software.
- Proven ability to build relationships with diverse stakeholders.
- Experience with cross-functional teams (engineering, marketing, sales).
- Root-cause analysis and troubleshooting; familiarity with Splunk, JIRA, Salesforce.
- Windows OS, networking, cloud, virtualization, and storage.
- Data management and reporting with Power BI and SQL Server.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Learning & Development programs
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