Related skills
analytics cloud saas sql power bi📋 Description
- Serve as the primary technical point of contact for assigned agencies
- Diagnose and resolve complex issues across Axon’s software and integrated solutions
- Lead troubleshooting and coordinate root-cause analysis across Product, Engineering, Support, and Services
- Manage escalations and ensure timely resolution of customer-impacting issues
- Partner with deployment teams to design, configure, test, and implement Axon solutions
- Work onsite with customers as needed to support deployments, training, and operations
🎯 Requirements
- 4+ years in technical account management or similar
- Experience supporting SaaS apps, cloud platforms, or integrated environments
- Strong troubleshooting and root-cause analysis
- Ability to communicate effectively with technical and non-technical stakeholders
- Experience working across multiple teams to solve customer challenges
- CJIS compliance familiarity; Power BI/SQL experience preferred
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Medical, Dental, Vision plans
- Paid parental leave
- Fitness Programs
- Emotional and Mental Wellness support
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