Related skills
analytics cloud networking sql power bi📋 Description
- Serve as the primary technical contact for assigned agencies
- Own deployments and ensure successful customer outcomes
- Diagnose and resolve complex issues across Axon's software and integrations
- Lead technical troubleshooting and coordinate cross-team root-cause analysis
- Manage escalations and ensure timely resolution of customer-impacting issues
- Partner with deployment teams to design, configure, test, and implement Axon solutions
🎯 Requirements
- 4+ years in technical account management, customer-facing delivery, or similar roles
- Experience supporting SaaS applications, cloud platforms, or integrated environments
- Strong troubleshooting and root-cause analysis skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience working across multiple teams to solve customer challenges
- Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software
- Ability to obtain and maintain CJIS compliance and handle sensitive information
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!