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sql power bi cad dashboards cjis📋 Description
- Serve as primary technical contact for assigned agencies.
- Diagnose and resolve complex issues across Axon software and integrations.
- Lead cross-functional root-cause analysis with Product, Engineering, Support.
- Manage escalations and ensure timely resolution of customer-impacting issues.
- Partner with deployment teams to design, configure, test, and implement Axon solutions.
- Support onboarding, steady-state operations, and adoption of new capabilities.
🎯 Requirements
- 4+ years in technical account management, customer-facing delivery, deployment support, or similar.
- Experience supporting SaaS apps, cloud platforms, and deployments.
- Strong troubleshooting and root-cause analysis skills.
- Effective communication with both technical and non-technical stakeholders.
- Experience coordinating across multiple teams to solve customer challenges.
- Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software.
- Ability to obtain and maintain CJIS compliance.
- Strong organizational skills with the ability to manage competing priorities.
🎁 Benefits
- Competitive salary with 401k employer match.
- Discretionary paid time off.
- Paid parental leave.
- Medical, Dental, Vision plans.
- Fitness programs.
- Emotional & Mental wellness support.
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