Related skills
salesforce cloud networking jira splunk📋 Description
- Lead technical support for assigned agencies and resolve issues.
- Drive deployments: design, test, implement Axon software solutions.
- Manage crisis situations to restore functionality quickly.
- Advocate for customers and capture feedback internally.
- Promote best practices and adoption of software usage.
- Collaborate with engineering, product, and sales teams.
- Build dashboards and reports using BI tools and data sources.
🎯 Requirements
- 4+ years in technical account management or similar customer-facing role.
- Deploy SaaS solutions: configuring, testing, troubleshooting.
- Build and maintain relationships with diverse stakeholders; advocate for customers.
- Data analytics and reporting with Power BI and SQL Server.
- Experience with Splunk, JIRA, Salesforce; root cause analysis.
- Windows OS, networking, cloud, virtualization, storage.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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