Software Technical Account Manager II (Traveling)

📋 Description

• Lead technical liaison for agencies; diagnose and resolve complex issues.
• Drive deployments; design, configure, test, and implement Axon software solutions.
• Manage crisis situations; respond quickly to critical issues and minimize impact.
• Advocate for customers; represent agency needs and feedback internally at Axon.
• Promote best practices; guide change management and adoption.
• Data management and reporting; build dashboards and data integrations.

🎯 Requirements

• Bachelor’s degree in business, CS, or related field, or equivalent.
• 4+ years in technical account management or similar customer-facing role.
• Technical skills: Windows OS, networking, cloud solutions, virtualization, storage.
• Data analytics: Power BI and SQL Server experience.
• CRM and collaboration: strong ability to build relationships with diverse stakeholders and work cross-functionally (engineering, product, sales, support).
• Problem solving: root cause analysis; experience with Splunk, JIRA, and Salesforce.
• Compliance: CJIS background and ability to handle confidential information.
• Certifications: Microsoft, Cisco, ITIL are a plus.

🎁 Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.