Software Technical Account Manager II (Traveling)

📋 Description

• Lead technical support for assigned agencies; diagnose and resolve complex issues.
• Drive deployments with cross-functional teams to design, configure, test, and roll out solutions.
• Manage crisis situations; act as crisis manager to restore functionality and minimize impact.
• Advocate for customers; relay agency needs internally for improvements.
• Promote best practices; guide change management for adoption.
• Collaborate across teams (engineering, product, and sales) for a seamless experience.

🎯 Requirements

• Bachelor's degree in related field or equivalent.
• 4+ years in technical account management or similar role.
• Deploy SaaS solutions; configure, test, troubleshoot.
• Build and maintain relationships with diverse stakeholders.
• Cross-functional collaboration with engineering, product, and sales.
• Troubleshooting; root-cause analysis; Splunk/JIRA/Salesforce.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support