Related skills
networking power bi virtualization storage cloud solutions📋 Description
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex issues with Axon’s products and services.
- Drive Deployments: Design, configure, test, and implement Axon software solutions with deployment teams to ensure successful rollouts.
- Manage Crisis Situations: Respond quickly to critical technical issues to restore functionality and minimize agency impact.
- Advocate for Customers: Represent agency needs and feedback internally to influence product development and service improvements.
- Promote Best Practices: Guide agencies through change management, identifying pain points and optimizing usage and adoption.
- Collaborate Across Teams: Work with engineering, product management, and sales to ensure a seamless customer experience.
🎯 Requirements
- Education: Bachelor's degree or equivalent experience.
- Experience: 4+ years in a technical account management or similar customer-facing role (public safety/software preferred).
- Technical Skills: Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, storage.
- Data Analytics: Experience with Microsoft Power BI and SQL Server; creating meaningful insights.
- Problem Solving & Tools: Root cause analysis; familiarity with Splunk, JIRA, and Salesforce.
- Compliance: Ability to pass a CJIS background check and maintain CJIS clearance; handle confidential information.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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