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power bi cad sql server cjis windows os📋 Description
- Lead Technical Support: liaison for agencies; diagnose issues.
- Drive Deployments: design, configure, test, and implement software.
- Manage Crisis Situations: respond to critical issues; minimize impact.
- Advocate for Customers: represent agency needs; influence product.
- Promote Best Practices: guide change management; optimize adoption.
- Data Management & Reporting: build dashboards with Power BI/SQL Server.
🎯 Requirements
- Education: Bachelor's degree in business, CS, or related field; or equivalent.
- Experience: 4+ years in technical account management or similar role; public safety software preferred.
- Technical Skills: deploying SaaS; configuring, testing, troubleshooting.
- CRM Tools: experience with Splunk, JIRA, Salesforce.
- Compliance: CJIS background check and handling confidential information.
- Law enforcement familiarity: RMS, CAD; CJIS standards; relevant certifications helpful.
🎁 Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional and Mental Wellness support.
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