Related skills
json salesforce jira splunk power bi📋 Description
- Lead Technical Support: main liaison for agencies; diagnose and resolve issues.
- Drive Deployments: design, configure, test, and implement Axon software solutions.
- Manage Crisis Situations: respond quickly to critical issues; minimize agency impact.
- Advocate for Customers: represent agency needs; influence product and service improvements.
- Promote Best Practices: guide change management; optimize software usage and adoption.
- Data Management and Reporting: build dashboards with Power BI, SQL Server.
🎯 Requirements
- Education: Bachelor's degree in business, CS, or related field, or equivalent.
- Experience: 4+ years in technical account management or similar role.
- Technical Skills: Deploying SaaS solutions; configuring, testing, troubleshooting.
- CRM & Stakeholder: Build/maintain relationships; trusted advisor for customers.
- Data & Tools: Power BI, SQL Server; Splunk, JIRA, Salesforce.
- Compliance & Security: CJIS background; handle confidential data.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Learning & Development programs
- Emotional & Mental Wellness support
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