Related skills
salesforce jira splunk sql server microsoft power bi📋 Description
- Act as primary tech liaison; diagnose issues.
- Lead deployments: design, configure, test, implement software.
- Manage crisis incidents; restore functionality quickly.
- Advocate for customers; relay needs internally.
- Promote best practices; guide adoption and change mgmt.
- Collaborate with engineering, product, and sales for seamless experience.
🎯 Requirements
- 4+ years in technical account management or similar customer-facing role.
- Bachelor's degree in business, CS, or related field, or equivalent.
- SaaS deployment experience: configuring, testing, troubleshooting.
- Strong CRM and stakeholder management; trusted advisor to agencies.
- Cross-functional collaboration with engineering, product, and sales.
- Root-cause analysis; tools like Splunk, JIRA, Salesforce.
- CJIS background check and clearance eligibility.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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