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cloud networking power bi sql server cjis📋 Description
- Lead Technical Support: liaison for agencies; diagnose and resolve complex issues.
- Drive deployments: design, configure, test, and implement Axon software solutions.
- Manage crisis situations: respond quickly to critical issues; restore functionality and minimize impact.
- Advocate for customers: represent agency needs and feedback internally at Axon.
- Promote best practices: guide change management and provide solutions to optimize software usage.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
🎯 Requirements
- Bachelor's degree in business, CS, or related field, or equivalent experience.
- 4+ years in technical account management or similar customer-facing role.
- Advanced knowledge of Windows OS, networking, cloud, virtualization, and storage.
- Power BI and SQL Server experience; able to create insights.
- CJIS background check and handling confidential information.
- Familiarity with RMS, CAD, and CJIS standards.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional and Mental Wellness support
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