Related skills
salesforce jira splunk power bi sql server📋 Description
- Act as the main technical liaison for agencies; diagnose and resolve complex issues.
- Lead deployments; design, configure, test, and implement Axon software.
- Manage crisis situations; respond quickly to issues and restore operations.
- Advocate for customers; capture agency needs and feedback for Axon.
- Promote best practices; guide change management and optimize software adoption.
- Data management and reporting; build dashboards with Power BI, SQL Server, Form Builder/JSON.
🎯 Requirements
- Bachelor’s degree or equivalent experience.
- 4+ years in technical account management or similar customer-facing role; public safety/software preferred.
- Experience deploying SaaS solutions (configuring, testing, troubleshooting).
- Strong CRM skills; build relationships and advocate for customers.
- Cross-functional collaboration with engineering, product, sales, and support.
- Problem solving; root cause analysis; Splunk, JIRA, Salesforce; CJIS check.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
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