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salesforce jira splunk power bi sql server📋 Description
- Lead Technical Support: main liaison for agencies; diagnose and resolve complex issues.
- Drive Deployments: design, test, and implement software solutions.
- Manage Crisis Situations: respond quickly to critical issues, restore functionality.
- Advocate for Customers: represent agency needs and feedback internally.
- Promote Best Practices: guide change management and adoption.
- Collaborate Across Teams: work with engineering, product, and sales for a seamless experience.
🎯 Requirements
- Education: Bachelor's degree or equivalent.
- Experience: 4+ years in TAM or similar, preferably in public safety software.
- Technical Skills: Deploy SaaS, configure, test, and troubleshoot applications.
- CRM & Collaboration: Build relationships; cross-functional collaboration.
- Data Analytics: Power BI and SQL Server; dashboards and reporting.
- Tools & Compliance: Splunk, JIRA, Salesforce; CJIS familiarity.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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