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salesforce jira splunk power bi virtualization📋 Description
- Act as primary technical liaison for agencies, diagnosing issues.
- Lead deployments: design, configure, test, and roll out software.
- Respond to critical incidents to minimize agency disruption.
- Advocate for customers to influence product and service improvements.
- Collaborate with engineering, product, and sales for a seamless experience.
🎯 Requirements
- 4+ years in technical account management or a similar role.
- Bachelor’s degree or equivalent experience.
- SaaS deployment experience: config, testing, troubleshooting.
- CRM/tools: JIRA, Salesforce, and Power BI or SQL reporting.
- Strong Windows OS, networking, cloud, and virtualization skills.
- CJIS background check and handling confidential data.
- Willingness to onsite support and after-hours readiness.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave
- Medical, Dental, Vision plans
- Learning & Development programs
- Wellness and emotional health support
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