Software Technical Account Manager II

📋 Description

• Lead Technical Support: main liaison for assigned agencies, diagnosing and resolving complex issues with Axon's products and services.
• Drive Deployments: design, configure, test, and implement Axon software solutions to ensure successful rollouts.
• Manage Crisis Situations: respond quickly to critical issues, acting as a crisis manager to restore functionality.
• Advocate for Customers: represent agency needs and feedback internally, influencing product development and service improvements.
• Promote Best Practices: guide change management, identify pain points, and improve software usage and adoption.
• Collaborate Across Teams: work with engineering, product management, and sales to deliver a seamless customer experience.

🎯 Requirements

• Education: Bachelor's degree in business administration, computer science, or related field, or equivalent experience.
• Experience: 4+ years in technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Data Analytics and Reporting: experience with Power BI and SQL Server to create insights and dashboards.
• Technical Skills: advanced knowledge of Windows OS, networking, cloud solutions, virtualization, and storage.
• Compliance and Collaboration: CJIS background check eligibility and ability to handle confidential information; cross-functional collaboration with engineering, marketing, and sales.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support