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salesforce jira splunk power bi sql server📋 Description
- Lead technical support; liaison for agencies, diagnosing issues.
- Drive deployments; design, configure, test, and implement Axon software.
- Manage crisis situations; respond quickly to critical issues.
- Advocate for customers; represent agency needs internally.
- Promote best practices; guide change management and adoption.
- Collaborate across teams; coordinate with engineering, product, and sales.
🎯 Requirements
- Bachelor’s degree in a relevant field or equivalent experience.
- 4+ years in technical account management or similar customer-facing role.
- Advanced Windows OS, networking, cloud, virtualization, and storage.
- Experience with Power BI and SQL Server.
- CJIS background check and ability to handle confidential data.
- Certifications such as Microsoft, Cisco, ITIL are a plus.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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