Related skills
salesforce cloud networking jira power bi📋 Description
- Lead technical support for assigned agencies; diagnose and resolve complex issues.
- Drive deployments; design, configure, test, and implement Axon Fusus.
- Manage crisis situations; respond quickly to critical issues.
- Advocate for customers; relay feedback to product and ops.
- Promote best practices; guide change management for adoption.
- Collaborate with cross-functional teams; ensure a seamless experience.
🎯 Requirements
- 4+ years in technical account management or similar customer-facing role.
- Bachelor’s degree in business/CS or related field, or equivalent experience.
- SaaS deployment experience (config, test, troubleshoot).
- Data analytics with Power BI and SQL Server.
- Experience with CRM/issue trackers like JIRA and Salesforce.
- Familiarity with CJIS and public safety standards.
🎁 Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!