Software Support Specialist II

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm it linux windows erp

📋 Description

  • Provides support to partners with close attention to detail
  • Researches, analyzes, and documents findings
  • Interacts with partners via email, phone, chat, cases, and remote sessions
  • Maintains a knowledge base and provides high-quality partner support
  • Identifies opportunities from partner data to optimize business strategies
  • Manages a queue of resolving support cases

🎯 Requirements

  • Work independently on projects with general supervision
  • Practical knowledge of the applicable work area
  • Strong customer service skills
  • Excellent written and verbal communication
  • Interpersonal skills; cross-functional collaboration
  • Bachelor’s degree or equivalent; 2+ years experience; Windows/Linux troubleshooting
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