Provides support to partners via email, phone, chat, cases, and remote sessions
Researches, analyzes, and documents findings
Maintains a knowledge base of products and services
Escalates trending issues and potential defects to leadership
Manages a queue of resolving support cases
Documents partner interactions, troubleshooting, and results for Engineering feedback

🎯 Requirements

Bachelor's degree or equivalent; 2+ years relevant experience
Preferred: 1+ year in technical service role
Preferred: 1+ year troubleshooting Windows and Linux servers
Ability to work independently with general supervision
Strong customer service and communication skills
Organized with strong attention to detail; cross-functional collaboration

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot