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crm it documentation linux windows📋 Description
- Diagnose and resolve partner product issues with attention to detail
- Troubleshoot with cross-functional teams to restore partner experience
- Interact with partners via email, phone, chat, and remote sessions
- Maintain and contribute to internal knowledge base and articles
- Identify and escalate trending issues and potential defects
- Manage a queue of support cases
🎯 Requirements
- Bachelor's degree or equivalent business experience
- 2+ years of relevant experience
- Preferred: 1+ year in a tech service-oriented role
- Preferred: 1+ year troubleshooting Windows and Linux servers
- Excellent written and verbal communication
- Strong customer service and cross-functional collaboration
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