Related skills
crm salesforce html google sheets dns📋 Description
- Communicate with clients by phone to log incidents in CRM.
- Manage daily email cases; outbound calls if needed.
- Use Knowledge Base and references to resolve incidents.
- Investigate incidents with no known solution.
- Collaborate with teammates to resolve incidents and meet SLAs.
- Own requests, provide updates, manage aging; after-hours rotation.
🎯 Requirements
- Bachelor’s degree in Business Applications, CS, or related field desired but not required.
- 2+ years of on-the-phone product or technical support.
- Excellent verbal and written communication; professional under pressure.
- Strong listening and questioning skills to resolve issues.
- Experience using CRM systems.
- Bonus: Salesforce experience; HTML and DNS familiarity (GoDaddy).
🎁 Benefits
- Health coverage for you and family; disability and life insurance.
- 401(k) match after 60 days; 100% vest after 1 year.
- HSA contributions and an HRA for deductibles.
- Flexible vacation policy; take what you need.
- Parental leave and pet-related time off.
- Mental health resources and well-being programs.
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