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integrations documentation saas hardware access control📋 Description
- Provide customer support via inbound phone and email.
- Troubleshoot access control, gate, keypad, controller, and integrations.
- Onboard new clients, installations, and go-live activities.
- Hardware troubleshooting and RMA coordination for replacements.
- Document customer interactions, troubleshooting steps, and resolutions.
- Escalate complex issues to internal teams or vendor partners as needed.
🎯 Requirements
- 2+ years of on-the-phone product/tech support experience.
- Bachelor’s degree in related field desired but not required.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication; comfortable with phone and email.
- Able to work in a fast-paced environment with multiple priorities.
- High-speed internet required.
🎁 Benefits
- Generous health coverage and disability insurance.
- 401(k) match after 60 days; vesting after 1 year.
- Employer HSA contributions and offsetting HRA.
- Flexible vacation with take-what-you-need policy.
- Mental health resources and wellness programs.
- Fully paid parental leave: 12 weeks primary, 6 weeks secondary.
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