Communicate with clients by phone to understand questions and log incidents in CRM
Manage a small volume of email cases and follow up with customers
Classify incidents by severity and priority
Use knowledge base and manuals to resolve incidents
Investigate and resolve incidents with no known solution
Update Knowledge Base and Communities

🎯 Requirements

At least 2 years of product/support experience
Excellent verbal and written communication
Strong phone skills with effective questioning
Experience using CRM systems
Bachelor's degree in related field (desired)
Proactive troubleshooting and problem solving

🎁 Benefits

Generous health coverage and life insurance
401(k) with employer match and HSA/HRA contributions
Flexible vacation and take-what-you-need policy
Volunteer time off and mental well-being resources
Fully paid parental leave
Pet and caregiver leave and support programs

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