Related skills
crm salesforce windows oracle chrome📋 Description
- Provide warm, enthusiastic support for Storable products by phone.
- Log incidents via phone and CRM; manage daily email cases.
- Classify incidents by severity and escalate when needed.
- Use Knowledge Base and references to resolve issues.
- Investigate issues with no known solution and collaborate with teammates.
- Update customers and manage aging of requests while meeting SLAs.
🎯 Requirements
- Bachelor’s degree in Business Applications, CS, or related field (desired)
- 2+ years in product or technical support
- Excellent verbal and written communication; calm under pressure
- Strong phone skills and effective questioning techniques
- Experience using CRM systems and knowledge bases
- Ability to troubleshoot escalated technical issues and document steps
🎁 Benefits
- Generous health coverage and life insurance
- 401(k) match after 60 days; vesting after 1 year
- HSA contributions and an HRA to offset deductibles
- Flexible vacation; take what you need
- Parental leave and caregiver leave programs
- Volunteer time off and mental health resources
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!